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Technical Support
If you are experiencing a technical issue or need help installing one of our products, the best way to contact us is by email or via Discord.
What to Include
Please provide the following information with your support request:
- The name of the affected product
- Your current ETS2 or ATS game version
- A detailed and clear description of the issue
- Any troubleshooting steps you have already tried
- Your complete
game.log.txt file
Your game.log.txt Is Important!
Please always attach your complete game.log.txt when
reporting a technical issue.
The file contains important diagnostic information, including:
- Your current game version
- Your system hardware
- Your active mods
- Possible mod conflicts
- Errors and warnings recorded by the game
Without this file, we may not be able to accurately identify the cause
of the problem or provide an effective solution.
You can find the game.log.txt file in the following location:
Euro Truck Simulator 2
Documents/Euro Truck Simulator 2/game.log.txt
American Truck Simulator
Documents/American Truck Simulator/game.log.txt
Please attach the complete file rather than copying individual lines.
Screenshots, videos, and other relevant information are
also helpful.
support@max2712-sounds.com copied!
